Privacy Policy

Last updated: [PLACEHOLDER: DATE]

1. Who We Are

Don Valley Arborists is an independent enquiry service that connects homeowners in Doncaster and the surrounding South Yorkshire area with local tree surgery specialists. We are not a contractor.

The data controller is: [PLACEHOLDER: YOUR FULL NAME OR COMPANY NAME], contactable at [PLACEHOLDER: YOUR EMAIL ADDRESS].

2. What We Collect

When you submit an enquiry through our website, we collect:

• Your name
• Your phone number
• Your postcode
• Your email address (if provided)
• Details of the work you need (job description, calculator selections)
• The date and time of your enquiry

We do not use cookies for tracking or advertising. We do not collect data from third-party sources.

3. Why We Collect It

We use your information to:

• Respond to your enquiry
• With your permission, connect you with a suitable local specialist who may be able to help with your project

4. How We Share Your Data

We do not share your details without asking you first. If a suitable local specialist is found, we will contact you and ask your permission before sharing your details with them.

We do not sell your data. We do not share your data with marketing companies or lead-generation networks.

5. How Long We Keep It

We keep your details for up to [PLACEHOLDER: e.g. 90 days] after your enquiry, then delete them. If you ask us to delete your data sooner, we will do so promptly.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Delete your data (the "right to be forgotten")
• Object to how we use your data
• Complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled

7. Contact for Data Requests

To exercise any of your rights, or if you have questions about this policy, please contact: [PLACEHOLDER: EMAIL]

8. ICO Registration

We are registered with the Information Commissioner's Office. Registration number: [PLACEHOLDER: ICO REGISTRATION NUMBER].

You can verify our registration at ico.org.uk.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.